This document regulates the Terms of Use of the micheleencke.com website. Use of this website is also subject to acceptance of the Cookie Policy and Privacy Policy and use of personal data, and the user should re-read the respective terms with each new use in order to check that they agree with them. If you do not agree with all the conditions and policies defined, you should not use this website. These conditions may be modified at any time, so it is your responsibility to read them periodically.
INTELLECTUAL PROPERTY
Its modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation, for commercial or non-commercial purposes, are prohibited. By accessing and consulting this website, you acknowledge and agree that the copyrights, trademarks and all intellectual property rights in the website and its contents belong to *Michele Encke Group, hereinafter referred to as "Michele Encke" or its licensors, unless expressly stated otherwise. Michele Encke grants you only a limited, non-exclusive and non-transferable licence to view or print the contents of the website for your personal, non-commercial use only.
USE OF THE WEBSITE
This website is for your personal use only. When you use this website and make bookings through our application, you agree to:
Use this website for legal purposes only.
Do not make false or fraudulent bookings. If we consider that such a booking has been made, we will authorise its cancellation and inform the competent authorities.
Provide us with your e-mail address, telephone number and/or other true and accurate contact details. You also agree to Michele Encke using the information you provide in accordance with our privacy and personal data protection policy. If you do not provide us with all the information we need, you will not be able to book an appointment. By making an appointment in our online diary, you declare that you are over 18 and legally eligible to use this service.
LIMITATION OF LIABILITY
By using this website, you acknowledge that Michele Encke does not endorse any of the websites to which it links, nor any website that links to its website, and that Michele Encke is not responsible for the content of these websites. These links are provided solely for the convenience and accessibility of the user. Michele Encke does not endorse the content of any of these third party websites. Accessing and visiting any of these third party websites is conducted at the user's own risk.
By using this website you acknowledge and agree that:
The Internet is a worldwide computer network and any information sent or transmitted by you will necessarily be forwarded by third-party computers;
Michele Encke is not responsible for failures in communications security and assumes no responsibility for the misuse of your information by third parties.
You will not be held responsible for the content of the information sent or transmitted to our website due to security breaches;
You acknowledge that access to and use of our website may be interrupted and that the information on the website may contain bugs, errors, technical failures, problems or other limitations and that access may be impossible at certain times. Michele Encke is not liable for any damages or losses resulting from your access to, use of or inability to access the website;
The prices shown on the website include VAT at the current rate of 23%. These prices may be altered at any time and Michele Encke is solely responsible for regulating and publicising them.
Whenever one of our technicians verifies that the price does not fit the price list, they must have the client's prior agreement to change it. Prices that depend on the length and volume of the hair need to be confirmed by one of our technicians.
Online bookings must be made by users of legal age, i.e. aged 18 or over, so individuals under the age of 18 must have the authorisation of their representatives;
Appointments are subject to change by the client or Michele Emcke - Estética e Cabeleireiro, LDA, taking into account the desired results. Michele Encke reserves the right to refuse the change, taking into account the time available to carry out the service.
Michele Encke reserves the right to refuse any service previously booked or not, taking into account the diagnosis and analysis of the technician responsible for the client's hair, skin or body, if he or she considers that it jeopardises the client's health and beauty, or that the final result will not be as desired.
The videos demonstrating the services and their descriptions on this website are for illustrative purposes only. The services provided by Michele Encke do not have to be exactly the same as those shown in the videos.
To the maximum extent permitted by law, Michele Encke excludes any liability, direct or indirect, for the use of the website.
FORCE MAJEURE EVENTS BEYOND CONTROL
Michele Encke shall not be liable for loss or damage, failure to fulfil or delay in fulfilling any of the obligations we assume, when caused by events beyond our control, including but not limited to;
Strike, employers' strike or other forms of protest;
Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;
Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster
Inability to use trains, boats, aircraft, motorised transport or other means of public or private transport
Inability to use public or private telecommunications systems;
Decisions, decrees, laws, regulations or restrictions of any government or public authority;
Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.
Justified or unjustified absence of any of Michele Encke's employees.
ONLINE COMPLAINTS BOOK
The companies in the Michele Encke Group are registered on the www.livroreclamacoes.pt portal, where you can submit your complaint electronically, which has the same value as a written complaint in the physical complaints book.Online Complaints Book
RESOLVING CONSUMER DISPUTES
In the event of a dispute, the consumer can turn to the Alternative Dispute Resolution Organisation - RAL.
Lisbon Consumer Conflict Arbitration Centre
Address: Rua dos Douradores, 116, 2º 1100-207 Lisbon
*MICHELE ENCKE GROUP
Michele Emcke - Estética e Cabeleireiro, lda
VAT: PT514275570
Providing hairdressing and beauty services and selling cosmetic products at the following addresses:
- Head office and Queijas shop: Rua João Iteperano Duarte nº 20 B 2790-368 Queijas
- Laranjeiras: Rua Virgílio Correia nº 17 B 1600-203 Lisboa
- Entroncamento: Av. Dr José Eduardo Victor das Neves 35 A Loja D 2330-066 Entroncamento
- Online: shop.micheleencke.com
Espuma de Sabão - Estética e Perfumaria, lda
VAT: PT505529149
Providing hairdressing and beauty services and selling cosmetics and perfumery products at the following address:
- Registered office and shop: Rua Nossa Senhora da Conceição nº 14, 2200-392 Abrantes
Amarelo Abençoado, lda
VAT: PT517452273
Providing hairdressing and beauty services and selling cosmetic products at the following address:
- Head office and shop: Rua da Pecuária nº 32 2820-320 Charneca da Caparica